Status and support
Use the smallest channel that can fix the problem. Panel first for configuration. Tickets or email when you need a human.
Support channels
| Channel | Address | Best for |
|---|---|---|
| Panel | panel.templass.com | Dashboard, Attacks, Firewall, Rate limiting, Port requests |
| Tickets | Panel Tickets | Written trail, provisioning, invoices |
| [email protected] | Same as Tickets when you are not signed in | |
| Quote | templass.com/quote or [email protected] | New or changed clean-Mbps commits |
| Status | status.templass.com | Platform notes |
Status
Check status.templass.com for platform notes. For your own service, also check Attacks and Dashboard.
What to include in a ticket
- Account email
- Service ID from Overview
- Protected prefix or host, if issued
- GRE vs Cross-Connect
- UTC timestamps
- Invoice / payment state
- What you already changed in Panel
Incident flow: Under attack.
Legal pages (Imprint, Privacy, Terms) are on templass.com.