Status and support
Use the smallest channel that can fix the problem. Panel first for configuration. Discord or email when you need a human.
Support channels
| Channel | Address | Best for |
|---|---|---|
| Panel | panel.templass.com | Attacks, firewall, rate limits, ports, invoices |
| Discord | discord.com/invite/av38fYfdtc | Live incidents and short operational questions |
| [email protected] | Written trail, custom plans, cross-connects | |
| Website | templass.com | Product overview and legal pages |
| Status | status.templass.com | Service status and updates |
Status
Check status.templass.com for platform notes. For your own service, also check Attacks and Dashboard, or ask in Discord.
What to include in a ticket
- Account email
- Protected prefix or host, if issued
- GRE vs cross-connect
- UTC timestamps
- Plan / payment state
- What you already changed in Panel
Incident flow: Under attack.
Legal pages (Imprint, Privacy, Terms) are on the Website.