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Tickets

Tickets is how you write Templass from Panel. Use it for provisioning questions, invoice issues, Cross-Connect LOAs, and incidents that need a written trail.

[email protected] is the same conversation when you are not signed in.

Open a ticket​

  1. Sign in at panel.templass.com.
  2. Open Tickets.
  3. State the Service ID from Overview, the protected prefix if you have one, GRE vs Cross-Connect, and what you need.
  4. Submit once.
  5. Watch the ticket for the reply. Do not open a second ticket for the same event.

What to include​

  • Panel login email
  • Service ID
  • Protected prefix or host, if issued
  • GRE vs Cross-Connect
  • UTC timestamps
  • Payment / invoice state from Overview
  • What you already changed under Firewall, Rate limiting, or Port requests

Incident flow: Under attack.

When email is the better first hop​

  • You cannot sign in
  • The quote is still commercial and has no service ID yet — use [email protected] or the quote form
  • You need to attach Equinix order mail that is easier to forward