Stripe checkout and subscription
Published plans are paid with Stripe Checkout from Templass Panel (Billing). Pay on the Stripe-hosted page. Templass staff only need receipt or invoice details if something gets stuck, not your full card number.
Customer flow
- Sign in to Panel and open Billing.
- Choose Essential, Standard, or Premium. Custom plans use a quote or a specific link from support.
- Continue to Stripe Checkout and complete payment.
- Return to Panel when Stripe redirects you.
If the redirect fails, sign in again and open Billing. A successful Stripe payment should appear once Stripe and Templass have settled the event.
Subscriptions
Published plans are subscriptions:
- Stripe bills on the renewal cycle shown at checkout
- Cancel or change the subscription from Billing, or ask [email protected] if the control is missing
- Failed renewals can lock Panel features again. See Access and Panel unlock
Overage on 95th percentile is described in Plans and bandwidth. It may appear as a separate line when billed.
Stuck checkout
- Try again from Billing once
- Confirm the card can pay a euro merchant
- If Stripe shows success but Panel still looks unpaid, send the Stripe receipt timestamp to [email protected]
Payment success starts provisioning. GRE, prefixes, or a cross-connect still need an access date. See Access and Panel unlock.