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Access and Panel unlock

This page exists so nobody has to guess. Access dates are confirmed after payment and admin review. Completing Stripe Checkout is necessary for a published plan. It is not, by itself, a live GRE endpoint.

What "unlocked" means​

An unlocked account can use the Panel areas that apply to the service: Dashboard, Attacks, Firewall, Rate limiting, Port requests, Billing.

A live service also has provisioned network values (prefix, GRE or cross-connect). Those can lag the unlock.

Typical sequence​

Account created
  -> Stripe Checkout (or sales invoice for Custom)
  -> Templass confirms payment
  -> Admin unlocks Panel features
  -> Admin issues GRE / prefix / LOA
  -> You complete connectivity
  -> Traffic is on AS208743

Any of those arrows can take time. Panel may show a subscription while the GRE fields are still blank. That is a provisioning gap, not a broken product page.

What you can do while you wait​

  • Keep Billing open and confirm the payment is listed
  • Prepare <YOUR_PUBLIC_GRE_IP> or your Equinix FR5 details
  • Join Discord so you see the access note
  • Do not point production DNS at a prefix you were not given

What Templass confirms in writing​

When access is real you should have at least one of:

  • A Panel service that lists a protected address
  • A message with GRE placeholders filled
  • An LOA for FR5

If you only have a Stripe receipt, you have paid, not cut over.

Failed payment or cancelled subscription​

Access can be removed when a renewal fails or you cancel. After cancel or failed renewal, mitigation stops. Ask [email protected] before a planned cancel if you still need the prefix.

Who to ping​

SituationContact
Paid, Panel still locked[email protected] or Discord
Paid, Panel open, no GRE/LOADiscord or hi@, include the payment time
Custom / cross-connect timeline[email protected]